Review the dispute and reply with your explanation of what happened. Respond quickly and include suggestions on how to resolve the dispute. Once a dispute has been opened, you and your buyer have 3 days to come up with a resolution.
We don’t initiate or handle chargebacks – the buyer’s card issuer does, so that process follows the issuer’s policies. We also don’t judge the validity of a chargeback; that’s the responsibility of the card issuer. Our role is simply to collect information about the transaction and help you work with the card company to resolve the chargeback.