1. What is senangPay?

senangPay is an Online Payment Gateway that accepts payments for online transactions, through credit/debit card or Internet Banking (FPX).

2. How does senangPay work?

senangPay eases online selling arrangement and online transactions between merchants and buyers. Buyers can pay directly to the merchant straight on product view, whether it is on blogs, web or social media platform such as Facebook, Instagram and Twitter. Merchants can also receive payments through SMS and Email.

3. How does this happen?

On DAHSBOARD, the merchant will create a PAYMENT FORM that includes product information and payment inquiries, then a URL or a PAYMENT BUTTON will be generated and the merchant can share it with buyers through any social media platforms on the internet.
Interested buyers will then access the link and enter personal and delivery information. Next the payment will be made through credit/debit card or Internet Banking (FPX).


2. How much is the subscription fee for senangPay?

Subscription fee for senangPay is as low as RM300 per year.

3. How much is the transaction charge?

For credit/debit card, 2.5% charge applies for every transaction.
For Internet Banking, 1.5% charge applies for every transaction.

4. If my monthly transaction is large, can I get a lower charge rate?

Sure, if your monthly transaction exceeds RM250,000. Please contact us for further enquiries.

Buyer's payment characteristics

1. Can I receive international payments?

Yes, through VISA and MASTERCARD

3. Which bank account should I have??

Account from any local bank in Malaysia.

5. When can i receive my payments?

senangPay will pay to you on every Wednesday and Friday. Refer here for clearer payment schedules.

7. If there are 1000 merchants to be paid on that exact Wednesday or Friday, will senangPay be able to arrange these payments?

Yes. We will ensure that your money is transferred to your account according to the schedules.

Integration characteristics

Dashboard characteristics

1. What is senangPay DASHBOARD?

A system that manages all transactions, products, profiles, reports and customer services for merchants.

senangGUIDE characteristics

1. What is senangGUIDE?

Information Portal that acts as a guide for you on senangPAY.

2. What kind of information provided on senangGUIDE?

senangGUIDE includes :
- Getting Start with senangPay
- Registration
- Accounts and Subscriptions
- Merchant's Profile
- How to Use senangPay
- Integrating senangPay with Shopping Cart
- Buyer's Payments to merchant
- Receiving Payment from senangPay
- Using senangPay with Social Media
- Customer services
- Law & Enforcement
- Idea of Consumerism for senangPay
- Feedbacks

Safety characteristics

2. What are the safety characteristics of senangPay?

senangPay uses SSL (Secure Socket Layer) for each transaction. Besides that, we do not store sensitive data such as credit/debit card information. Every transaction will require 6 digit 3D-secure code which will be sent to your mobile phone for confirmation. We also have an internal "Fraud Detection" team.

3. What are the guarantees that senangPay is safe from hackers?

We cannot guarantee that we are 100% safe from hackers, but, we have made your security our biggest priority. Our systems are constantly maintained and secured from any threat that may occur.


2. How long is the waiting period before I can use senangPay?

As soon as your registration is accepted and after your subscription fee is paid.

3. What are the documents needed for the registration?

If you are a business entity, you need to submit a copy of your business registration license and bank account statement.

Customer Support

About senangPay administrator

1. Who owns senangPay?

senangPay is managed and run by Simplepay Gateway Sdn Bhd, 1155742-H, a bumiputera company which has been established since 2015.

2. Can I trust senangPay?

Yes. senangPay is an ONLINE PAYMENT GATEWAY run by a registered company. Navigate to our company website to know more.

3. Is senangPay registered with Bank Negara?

Yes. We are registered with Bank Negara. Kindly proceed to Bank Negara website for verification. 

4. Which is your acquiring bank?

Our acquiring bank is BANK ISLAM. Please contact BANK ISLAM for more information about us.

5. Is senangPay shariah compliant?

Yes, senangPay is shariah compliant. We follow the set of shariah rules and regulations from Bank Islam.

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